SHIPPING AND DELIVERY
This How We Do It...
UK Deliveries Options:
Standard Service 2-3 days £3.95
Next Day Service before 1pm £7.95
Saturday Delivery before 1pm Friday £12.95
Standard Service 5-7 days £11.95
Express Service 2-3 days £14.95
Are you worried what will happen if it doesn't fit or its not suitable for me and I wish to return? No worries!
Just so you know our entire products are hand embellished and so many hours have been put to complete each item. Each and every garment isn’t 100% symmetrical and may vary between each other slightly.
Due to the nature of hand embellished item(s) some beads may come loose or fall off if not handled carefully. Therefore, all hand embellished items come with spare beads attached. Loss of beads cannot be treated as faulty after wearing the dress and cannot be accepted for refund/ replacement. We are happy to send you some more beads if you need. Please just message us for more beads required.
When receiving the dress - make sure you "do not remove the tags" when trying on. By removing all the tags and using the item, you are accepting our terms and conditions and cannot return back for refund or exchange.
You can return back any item (In the interest of hygiene, hosiery and pierced jewellery cannot be returned) you’re not completely happy with for a refund, within 30 days of receiving them.
All goods will be inspected on return and must meet the following criteria:
All original tags must be attached
All items must be returned in the same condition received
All items have not been worn
All items are free of any odour
All items must be in saleable condition
Returns form filled in.
Notice: You are welcomed to drop in our Central London Showroom from Monday to Friday between 11am to 6pm.
UK & International Returns Address:
Oya London Returns
196 Lonsdale Avenue
Canada Only Returns Address:
Oya London Returns
12032, 59 street
IMPORTANT!! PLEASE READ CAREFULLY!
IT’S YOUR DUTY TO DECLARE THE ITEM AS “RETURNING BACK TO SENDER WITH NO COMMERCIAL VALUE & NO COMMERCIAL INVOICE” IF REQUIRED ONLY - PLEASE USE PRO-FORMA INVOICE - SO THERE ARE NO CUSTOMS & DUTY CHARGES. PLEASE DO NOT RETURN BACK USING FEDEX AS THERE IS A $30 FIXED CUSTOMS CHARGES APPLIED BY FEDEX, WHICH IS OUT OF OUR CONTROL.
If you have any further questions regarding your return - email us on email@example.com and one of our representatives will get back to you within 24 hours.